Kempinski Central Avenue Dubai

مدت اقامتم در اين هتل ٦ روز بود و همه چيز عالي بود سرويس دهي كنار استخر و كاركنان خيلي خوش برخورد بودن و دائم رسيدگي ميكردن و هرچيزي كه نياز داشتيم مي اوردن و ragesh كه يكي از كاركنان بود خيلي خوش برخورد و كوول بود اتاق ها هم تميز و در كل همه چيز عالي بود

مایار در سالن

ممتلز

عالی

My stay at the hotel has been exceptional from check-in until now, and I am still thoroughly enjoying the experience. The service has been seamless, professional, and genuinely warm throughout. Ayman at reception made the check-in process smooth and welcoming, while Ahmed from the concierge has been consistently attentive and proactive. Housekeeping has been outstanding, special thanks to Syed for his professionalism and attention to detail. The engineering team has also been very responsive and efficient. Every interaction reflects a strong culture of hospitality and care. A wonderful stay that I would highly recommend

Больше всего хочется выделить замечательный персонал и локацию! Особая благодарность Алесе - она сопровождала нас на протяжении всего нашего отдыха и помогала со всеми недоразумениями, которые могли только возникнуть 🙏🏻 мы путешествовали с маленьким ребенком и оценили то, что у отеля есть детская комната, на завтраках и ужинах нам давали детский стульчик, персонал максимально доброжелательно настроен к деткам, есть маленький детский бассейн под навесом. Отель имеет выход прям в Дубай-молл, это было удобно, тк под рукой было огромное количество ресторанов, магазинов. Спасибо 🙏🏻

Ahmed ragab and Bashar. Your service was beyond description, a truly commendable experience. Your welcome was warm, and smiles never left your faces. Everything was excellent, from the delicious food to the cleanliness and attention. Thank you for your efforts, and we wish you continued success. Your hotel was a masterpiece, and the comfort was amazing. The service was outstanding, and the staff was helpful and kind. Every detail was comfortable; it's an experience worth repeating. Thank you for a wonderful stay, we wish you continued excellence.

"Ahmed and Bashar, thank you for the amazing stay! The welcome was warm and the service was top-notch; everything was excellent, from the cleanliness to the delicious food. We wish you continued success! Your hotel is a masterpiece, an experience worth repeating. Every detail was comfortable and the staff was very helpful. Thank you for a wonderful stay!

There was a very annoying noise from the restaurant downstairs that only starts when people sleeps. For the 2 weekend nights, I couldn’t sleep and woke up with bad headache from this distasteful music (noise) coming from the restaurant. I complained the first night and the lady at the front desk denied any music/party that starts late at night and she thought it was the AC but the second night I complained and even had the engineer come to check and he confirmed that the noise comes from the restaurant. For someone who came for work at the weekend, good night sleep is essential for a productive day. I know the hotel management will do nothing about it because the duty manager told me that the restaurant doesn’t belong to the hotel and they have permission for partying on weekends. Just an advice for anyone who is going for the weekend, make sure you’re in a high floor to avoid this noise unless you like partying. And please, don’t respond to my review with the standard “we are sorry…….” template. Just do something about it when the customer complain so he knows you really care. You can never bring time back and we all know that you will never offer any compensation for customers. By the way, I found cheaper price on another website and the hotel failed the “best price guarantee” policy so don’t try it. They even didn’t refund my money back till now which is more than a month since I cancelled my reservation. I was personally at the front desk and the duty manager promised she will come back to me on WhatsApp yesterday but she didn’t.

I had a wonderful experience during my stay! The hotel staff were incredibly friendly, welcoming, and always went out of their way to make sure everything was perfect, Especially Ragesh. The pool area, in particular, really stood out — it was spotless every day, with the staff constantly ensuring that sun loungers, towels, and the surrounding areas were clean and tidy. What really impressed me was how attentive everyone was; they were always around if you needed anything, but never intrusive. You could tell they genuinely cared about keeping the space relaxing and enjoyable for all guests. Overall, the combination of great service, cleanliness, and attention to detail made my stay truly enjoyable. I wouldn’t hesitate to come back again or recommend this hotel to anyone looking for a well-run, relaxing place to stay!

I had a wonderful experience with the in-room dining service at the hotel. The food arrived promptly, was well presented, and tasted excellent. Everything was fresh and perfectly prepared. A special thank you to Syde, who provided outstanding service. Syde was professional, friendly, and very attentive, making the entire experience smooth and enjoyable. Their positive attitude and attention to detail truly made a difference.

I had an absolutely wonderful experience at this restaurant! The food was delicious, beautifully presented, and full of flavor. The atmosphere was warm, clean, and very welcoming, which made the whole visit even more enjoyable. A special thank you to Hala, who truly made our experience exceptional. She was incredibly kind, professional, and attentive, always making sure we were comfortable and satisfied. Her positive attitude and genuine care for customers really stand out and reflect the high quality of service at this place. I highly recommend this restaurant and look forward to coming back again. Keep up the great work-especially Hala!

We arrived as a family of four around 9 am in the morning after a long red eye flight from Milan to Abu Dhabi. We were greeted by Lobsang who was manning the front counter. She was helpful, courteous and full of smiles. She directed us to the lounge while we were waiting for our room to be ready. We managed to check in early around 11 am and were also given a room upgrade. The room was spacious with balcony over looking the Burj Khalifa. The hotel is connected directly to the shopping mall through Bloomingdales. Breakfast spread was tasty although I wish there were much more selections. We also managed to get a late checkout as our flight was not until 9 pm the next day. The hotel, the services, the location and Lobsang made the hotel well worth the price. I wish we could return again for a longer stay next year.

I spent five days using the meeting rooms at Kempinski once again, this time at their Central Avenue location, and the experience was outstanding. The service and attentiveness of the team were exceptional. Manisha was especially welcoming, caring, and consistently went above and beyond. One of my delegates had a birthday, and when I asked if she could arrange a small pastry, she surprised us with a lovely mini chocolate cake in just 15 minutes. It made everyone feel genuinely appreciated and well looked after. Well done to the team — the hospitality industry needs more dedicated young professionals like her.

I would like to express my sincere appreciation for the exceptional hospitality and outstanding service provided by the restaurant team. Chef Komal, Chef Kushal, Chef Rahil, Chef Damith, and Mr. Salah delivered a truly impressive dining experience. Their warm approach, attention to detail, and commitment to guest satisfaction were clearly evident throughout our visit. The chefs not only ensured that every dish was prepared to perfection but also took the time to check on our preferences and comfort. Mr. Salah’s attentive and courteous service further enhanced the overall experience, making us feel welcomed and well taken care of. Their professionalism, teamwork, and dedication created a memorable and enjoyable dining experience. We sincerely appreciate their wonderful service and look forward to visiting again.

I expected a 10/10 seamless experience, but the first day was disappointing. The room had several issues: a noisy fridge, flickering light, a faulty toilet flush, phone not working, shower door that wont shut fully and the wrong bed type (king not twin). The staff was responsive and resolved some of the issues, making the second day better. The breakfast and service and convenient location were outstanding and truly stood out. However, for a luxury stay at this level, I shouldn't have encountered these maintenance problems upon arrival.

I had a lovely dinner with my fiancee at Nai restaurant in the Kempinski. It was for my birthday and the experience was absolutely lovely. The views were amazing, the food was delicious and the service was exceptional and very professional. I especially want to thank our waitress Kamala. She was very attentive and knowledgeable and provided excellent service. We got the Lamb chops and Mandi chicken which were very nice. I highly recommend Nai restaurant at the Kempinski!

Everything has been absolutely wonderful. We were treated incredibly well, especially thanks to Yulia’s service. She truly made our entire stay much more pleasant, solving every problem we had. Just because of her, I would 100% recommend staying at this hotel.

It’s worth noting that there is a hotel by this name and serviced apartments at the same address. The serviced apartments are managed by various small scale aggregator entities. Our studio/ 1-bed was managed by ‘holistay’. This was only identified post booking through Booking.com. Pictures shown on google maps are for the hotel lobby not the residence lobby. They are both connected but worth noting. The way you’ll know if it’s the hotel vs apartment is if it’s advertised as a studio/ 1-bed rather than a hotel room. Room was clean and very practical. Room included a kitchen and a large lounge. Some rooms face Burj al Khalifa while others face on to a road. Location wise it’s perfect if you want close access to Dubai mall. It’s physically connected to Dubai mall so shields you from walking in the sun. Third floor of the residence side has a pool and spa/ massage facilities. Getting hold of a taxi is hit and miss outside the hotel. The hotel concierge will help you even if you are staying in the residences. Though they try and push hotel cars rather than get hold of a regular taxi for you. If using Uber/ Careem/ Bolt - Uber and Careem will struggle in self identifying that you are the hotel and will try to default to pickup from Dubai mall dedicated pickup spots which isn’t convenient. Bolt has an option of specifying pickup from Kempinski Central Avenue.

The Cez Restaurant, was the saving grace for this hotel. Roshan Rehil were absolutely lovely! Cez is 5 star all the way.🌟🌟🌟🌟🌟 Th overall rating is low because of the Suitestay's management of the room. The Cez , Restaurant staff member Roshan was terribly kind, made sure our coffee was perfect, fresh combination juice made to order perfectly, the food was a taste sensation and ensured there was always a perfect supply of all foods. Rehil made the best omelette! The warmth, kindness beautiful smiles were welcomed gift. Take a bow Roshan, you deserve a promotion!😇🙏🕺🕺 Great team.🌟🌟🌟🌟🌟 The Kempinski Central Residences, aka Deluxe Address Dubai Mall , was absolutely worst we have ever stayed in. Suitestay's who manages the apartments and residences needs to have there contract reviewed. The communication, phone, sms's messages information provided from Suitestay's was inaccurate, not responded to and for example, room cleaning had to be followed up 5 times eventually after several attempts of no response either by phone or property messages, two visits to front desk and 1.5 hours of getting a response we had our room cleaned. There was no bath plug, allot of old stains everywhere in kitchen, carpet, broken desk lamp, range hood and sink overhead lights, walls and scratches on wood work. The coffee machine was hit and miss, the noise all night and next day was deafening, which appreciate unavoidable due to building construction. My husband who is a senior captain with an airline was also shocked by the poor standard of communication, standards and inaccurate provided. We don't enjoy giving this feed back about the Kempinski Central Hotel Residence experience. Thank you Roshan and team at Cez for making this bearable experience