The Cez Restaurant, was the saving grace for this hotel. Roshan Rehil were absolutely lovely!
Cez is 5 star all the way.🌟🌟🌟🌟🌟
Th overall rating is low because of the Suitestay's management of the room.
The Cez , Restaurant staff member Roshan was terribly kind, made sure our coffee was perfect, fresh combination juice made to order perfectly, the food was a taste sensation and ensured there was always a perfect supply of all foods.
Rehil made the best omelette!
The warmth, kindness beautiful smiles were welcomed gift.
Take a bow Roshan, you deserve a promotion!😇🙏🕺🕺
Great team.🌟🌟🌟🌟🌟
The Kempinski Central Residences, aka Deluxe Address Dubai Mall , was absolutely worst we have ever stayed in.
Suitestay's who manages the apartments and residences needs to have there contract reviewed. The communication, phone, sms's messages information provided from Suitestay's was inaccurate, not responded to and for example, room cleaning had to be followed up 5 times eventually after several attempts of no response either by phone or property messages, two visits to front desk and 1.5 hours of getting a response we had our room cleaned.
There was no bath plug, allot of old stains everywhere in kitchen, carpet, broken desk lamp, range hood and sink overhead lights, walls and scratches on wood work. The coffee machine was hit and miss, the noise all night and next day was deafening, which appreciate unavoidable due to building construction.
My husband who is a senior captain with an airline was also shocked by the poor standard of communication, standards and inaccurate provided.
We don't enjoy giving this feed back about the Kempinski Central Hotel Residence experience.
Thank you Roshan and team at Cez for making this bearable experience